Questions people actually ask

Yes, as long as it's legible. Keep the whole page in frame, in focus, without heavy shadows. PDF, JPG, PNG and DOCX all work through the quote form.

Not for the translation itself. A scan or a photo is enough. The original usually becomes necessary if the document needs an apostille or legalisation, since the institution typically wants to see the actual document, not a copy.

Yes. Just list both languages in your enquiry. Each translation is priced separately, at the rate for its language.

A standard document usually takes 1–2 working days. Larger texts get their own timeline in the quote, since it depends on the page count.

Because we don't hold an MFA contract ourselves, and that specific contract is what lets a translator's signature count as official for legalisation or apostille purposes. For those cases we work through a partner who holds one, and the official certification is theirs.

An apostille is a single certification, recognised by every country in the Hague Convention. Legalisation is a longer chain of certifications for countries outside it. Our guide goes through it in full.

If the problem is with the translation itself, we'll fix it. We can't promise that a given institution, embassy or employer will accept it, though. Their acceptance criteria are theirs to set. If you're not sure what's required, ask the receiving side before you order.

Both can go through us. We translate the document and coordinate the apostille or legalisation through our partner: submission, paying the state fee on your behalf, collection. The apostille or legalisation itself is issued by the institution, which also sets the state fee.

By the standard page: 1,800 characters including spaces, counted in the translated text. The price depends on the language and on whether the text is general or specialised (legal, technical, medical, financial). The full table is on our prices page.

Translation-only orders are paid on delivery. If the order includes legalisation or an apostille, the state fee and our handling fee are paid upfront, because the institutions require payment at submission. For orders over €150, we ask for a 50% advance.

Yes. Next-working-day turnaround adds 50% to the price. Same-day turnaround adds 100%. The exact amount depends on the volume of text and is confirmed in the quote.

Yes, €15 per order. That applies even to a very short, half-page document.

The file you upload through the form is deleted from our server as soon as the email carrying it is sent. After that it exists only in our mailbox. If the enquiry doesn't turn into an order, we delete it 30 days after our last contact with you. For a completed order, we keep it 30 days after delivering the translation, in case you need a correction, and then it's deleted too.

It goes straight to our mailbox and disappears from the server the moment the email is sent. Only we see it, plus the partner who carries out the official translation, or a notary, if the order requires it. It isn't used for anything else.

Contact-form messages that don't lead to an order are deleted after 6 months. Invoices and accounting records are kept for 10 years, as the law requires, but they hold no document content, just payment details.